AppDeck is launching soon — join the waitlist for early access
Roadmap — coming as customer demand validates
Customer Portal is on the AppDeck portal-type roadmap. At GA we ship three products — Investor Data Rooms, Board Portals, and Executive Dashboards. We add additional portal types as customer demand validates them. Join the waitlist to influence priority and get early access when Customer Portal ships.
Self-Service Customer Portal — Launch in 30 Minutes
Empower your customers with 24/7 self-service access to their accounts, support tickets, documents, and billing — all in one branded portal.
Launch in 30 minutes
Choose a template, connect your tools, and go live in under 30 minutes
Security-first architecture
Encryption at rest and in transit, granular permissions, and 2FA. Built for SOC 2 audit readiness.
White-label + branded
Your logo, your colors, your domain. Portals look like your own custom platform
Centralized insights & file sharing
All documents, reporting, dashboards, and collaboration in one secure place
Enterprise roles & permissions
Granular access controls, user management, and audit trails for compliance
Included Features
Everything your customers need for self-service, in one secure portal.
Self-Service Account Management
Customers view account details, update their information, and manage preferences — all without contacting support.
Support Ticket System
Customers submit and track support requests with real-time status updates and SLA tracking. Reduce email back-and-forth.
Knowledge Base
Searchable help articles, FAQs, and documentation customers can browse before contacting support. Deflect tickets automatically.
Document Sharing
Secure exchange of contracts, invoices, statements, and reports. Customers access everything they need in one place.
Billing & Payments
Customers view invoices, payment history, and manage payment methods. Reduce billing inquiries and speed up collections.
Custom Dashboards
Real-time dashboards showing usage metrics, order status, and project progress. Keep customers informed without manual updates.
Security-First Architecture
AES-256 encryption, granular permissions, and complete audit trails — built for security from day one, with a roadmap toward SOC 2 Type II. Learn more about our security
Branded Experience
White-label portal with your logo, colors, and custom domain. Deliver a seamless brand experience your customers trust.
Notifications & Alerts
Automated email and in-app notifications for updates, renewals, and important events. Keep customers informed proactively.
Compare AppDeck vs. Competitors
Enterprise features without the enterprise complexity or cost
| Feature | AppDeck | Zendesk | Salesforce | Freshdesk |
|---|---|---|---|---|
| Setup Time | 30 minutes | Weeks | Months | Weeks |
| Security Posture | Security-first architecture (roadmap to SOC 2) | ✓ | ✓ | ✓ |
| Self-Service Portal | ✓ | ✓ | ✓ | ✓ |
| Real-Time Dashboards | ✓ | Limited | Limited | Limited |
| White-Label Branding | ✓ | Limited | ✓ | Limited |
| Pricing | Transparent | Per-agent | Enterprise | Per-agent |
Everything Your Customers Need
For Customer Success Teams
- Reduce support ticket volume
- Provide 24/7 self-service
- Track customer engagement
- Automate routine requests
For Customers
- Access account info anytime
- Submit and track support requests
- Download invoices and documents
- View real-time dashboards
Frequently Asked Questions
Everything you need to know about Customer Portal
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Join the waitlist • early access • Enterprise-grade security