Frequently Asked Questions
Find answers to common questions about creating client portals with AppDeck and SmartSuite.
What is AppDeck?
AppDeck is a template-first client portal builder. Choose a template, connect your tools (SmartSuite, Airtable, Notion), and launch a branded portal fast.
Which tools does AppDeck work with?
AppDeck works great with SmartSuite, Airtable, and Notion. Keep your data where it lives—your portal simply presents it beautifully.
How quickly can I set up a client portal?
Most users have their first client portal live within 5–10 minutes. Choose a template, connect your tools, pick what to share, and customize your branding.
Can I customize the portal branding?
Absolutely! You can add your logo, colors, custom domain, and even custom CSS. Higher plans include complete white-labeling options.
What counts as a "client" in my plan?
Any external user who accesses your portal counts as a client. Your internal team members don't count toward this limit.
Is client data secure?
Yes, we use enterprise-grade security including SSL encryption, row-level security, and SOC 2 compliance. Clients only see their own data.
Can clients upload files to the portal?
Yes, clients can upload files, comment on tasks, and communicate directly through the portal. Activity syncs back where your data lives.
Is there a free trial?
Yes, all plans include a 14-day free trial with no credit card required. You can test all features with up to 5 clients.
Can I change plans anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately and we'll prorate any billing differences.
How do I get support?
We offer email support for all plans, priority support for Professional plans, and 24/7 phone support plus a dedicated success manager for Agency plans.
Still have questions?
Our team is here to help you get started with client portals.